Refunds

The short version: cancel Plus any time, and it won't renew. If you change your mind within 14 days of buying, we'll refund you. Last updated 24 October 2026.

Cancelling Plus

Open the game's menu and choose Manage Plus. You can cancel there, switch between monthly and yearly, change your card and get receipts. When you cancel, Plus keeps going until the end of the month or year you've paid for, and you won't be charged again. Signing out or deleting a character doesn't cancel Plus.

When we refund

A new Plus subscription, monthly or yearly: a full refund if you ask within 14 days of the first payment.
A yearly renewal: a full refund if you ask within 14 days of the renewal.
A monthly renewal you forgot to cancel: a refund of that renewal if you ask within 14 days and haven't used Plus's voice minutes since it renewed.
Voice top-ups: a full refund if you ask within 14 days and haven't used any of the minutes. Top-up minutes are used last, after your free and Plus minutes.
Mistakes and problems: if you were charged twice, charged after you cancelled, or something you paid for didn't work and we couldn't fix it, we'll refund it, whenever you tell us.

Otherwise, payments aren't refunded, including for the unused part of a month after you cancel. A refund for Plus ends Plus straight away, and a refund for a top-up takes its minutes off the account.

How to ask

Email support@solvelingua.com from the email address you sign in with, and say what you'd like refunded. We'll answer within a few working days. Refunds go back to the card you paid with, and usually show up within 5 to 10 working days, depending on your bank.

If you think a charge is wrong, please email us before disputing it with your bank: it's quicker for you, and a dispute can lock the account while it's open.

Your rights

Nothing here takes away rights you have under the laws where you live. If you're in the European Union or the United Kingdom, for example, the 14 days above are at least as long as your right to cancel a purchase online.